Job Description

Zoyo is the Neighborhood gathering place where people come to celebrate life's moments over a cup of delicious cup of frozen yogurt and toppings made just the way they want, in a friendly and inviting atmosphere. We are looking now for a store manager who loves froyo, is passionate about customer service and demonstrates leadership. 

Position overview
Store Manager works in conjunction with Operations Manager and District Supervisor to lead a team to provide excellent customer service while maintaining store presentation expectations. We strive to allow our team members to achieve their personal best. There are many opportunities for growth both personally and professionally at ZOYO Neighborhood Yogurt through our leadership development and skilled training programs.

Store manager responsibilities will include but are not limited to:


Customers
Coaches team to understand what creates satisfied customers and takes action to ensure customers needs are met
Communicates with customers and fellow team members in a professional and respectful way.
Coaches team to provide excellent customer service by building and maintaining relationships with regular customers.
Responding to individual customer needs by engaging the customer and recommend appropriate products and/or services
Able to educate customers on our core products and services.
Utilizes social media and other marketing avenues appropriately in order to engage and celebrate our community.


Teamwork
Creates an environment where team members feel comfortable expressing ideas and opinions
Communicates with team in a clear, concise, and professional manner
Creates an environment where team members feel valued and are treated with fairness and respect.


Leadership
Is able to identify, recruit and develop future leaders
Is able to provide both positive and negative feedback in a respectfully and appropriately
Casts vision and effectively communicate action plan


Business 
Reviews store environment and business trends to identify problems, concerns and opportunities to improve
Seeks ways to improve personal and team performance by holding self and team accountable to success measures, suggesting innovative ways to achieve results
Is able to analyze the P&L, identify trends and build plans to improve results utilizing the appropriate tools and resources

Marketing Local Store Marketing planning and implementing. 

Other Requirements:
This position requires working on weekend
Education - High school or equivalent
Frozen Yogurt employment experience or Management experience; neighborhood knowledge
Requires drivers license

We look forward to meeting you and be part of your life journey!